It can take up to 24 hours for details of your newly sponsored child to show in your account or app. Feel free to contact us if you can’t see your sponsored child after this time. You can call us on 13 32 40. Or find our details on the “Get help” section of your account or app. 

We aim to bring you updates as often as possible to keep you in the loop about the amazing impact you’re having on your sponsored child and their community. Our staff and volunteers are out and about on the ground gathering updates for you. For some communities there may be weekly updates, while for others the updates may be less frequent. 

Yes, you’ll receive push notifications whenever there are updates for your sponsored child or new community videos to see.  Please make sure that notifications are turned on. You can do this in your “Notification preferences”.

Yes, you can easily donate in your account or app. Simply select “Donate now” at the bottom of the homepage in your My World Vision account or if you are using the app, select the “Give” section and choose a cause that you’d like to support. 

Yes, you can. In the app, simply select the “Sponsor a child” tab at the bottom of the “My account” section and you can choose a child to sponsor. In your My World Vision account, select the “Sponsor a child” button in the “Quick links” section at the top of the homepage.  Please note it may take up to 24 hours for the details of any newly sponsored child to appear in your app or account.   

We’re sorry you’re having trouble logging in. You can chat with us online or call us on 13 32 40 and we’d be happy to help.

You may find the answer to your question by reading our Child Sponsorships FAQs on our website. Or you can chat with us online or call us on 13 32 40. We’d be happy to help or answer any questions you may have.