Direct debit terms

Automatic payments via direct debit 

For debits from approved cheque or savings accounts

Please read this information carefully. It provides details of our commitment to you as an official Direct Debit User and your responsibilities as a supporter.

World Vision Australia Direct Debit Service Agreement

This is your direct debit service agreement with World Vision Australia ABN 28 004 778 081. World Vision Australia operates its direct debits under user ID: 001000.

It explains what your obligations are when undertaking a direct debit arrangement with us. It also sets out what our obligations are to you. It replaces entirely any previous agreement you may have had with us.

Please keep this agreement for future reference. It should be read alongside your direct debit request (which you can make in writing, over the phone or via your My World Vision account).

For a direct debit from a bank account, a copy of the agreement will be mailed to you together with your confirmation letter after we have processed your direct debit request.

1. Getting your request right

You should check:

  • with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions;
  • that the account details you have given us are correct by checking them against a recent account statement; and
  • with your financial institution before completing your direct debit request if you have any queries about how to complete it properly.

If you give your request via the internet, you acknowledge the inherent risks of doing so and that you are responsible for keeping your passwords, user IDs, etc. safe. For information about how we keep your information safe online when you use our website, please refer to our website terms of use.

2. How we will debit your account

  • By making a direct debit request you authorise us to arrange for funds to be debited from your nominated account with your financial institution.
  • We will only arrange for funds to be debited from your account as authorised by you. 
  • Funds will be debited from your account on the nominated day, except for certain months where the nominated day i.e. the 29th, 30th or 31st does not occur or the day for debiting your account falls on a weekend or public holiday. In such cases your account may be debited on the next business day. If you are not sure about which day your account is debited you should ask your financial institution.

3. Your obligations

  • It is your responsibility to make sure that there are sufficient clear funds available in your account. 
  • If there are insufficient clear funds in your account to meet a debit payment: 

- you may be charged a fee and/or interest by your financial institution; 

- arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment. 

  • You should regularly check your account statement to verify that the amounts debited from your account are correct.

4. How can our agreement be changed?

  • We may change any details of this agreement or your direct debit request (such as amount or frequency) at any time by giving you at least 14 days' written notice. You can contact us about proposed changes as set out in section 7 below.
  • You may change, stop or defer a payment or end this agreement by providing us with at least five days' notice or arrange it through your financial institution, which is required to act promptly on your instructions.

Note: your financial institution may only change our agreement by advising us of your new account details.

5. What if there is a problem?

  • If you believe that there has been an error in debiting your account, please contact us directly and confirm in writing as soon as possible so that we can resolve your query quickly. Alternatively you can take it up directly with your financial institution. 
  • If we conclude that your account has been incorrectly debited we will arrange for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. 
  • If we conclude that your account has been correctly debited we will respond to your query by providing you with reasons and supporting evidence in writing.

6. Keeping your information safe

Information that you can provide to us will be used to enable us to process your request and for other purposes explained in our Privacy Policy (you can also request a copy by phoning us on 13 32 40), or as the law permits. We don't rent, sell or exchange information we hold.

7. Contacting each other

  • If you wish to contact us about anything relating to this agreement, please:

- call us on 13 32 40

- email us at service@worldvision.com.au

-write to World Vision Australia, GPO Box 9944, Melbourne VIC 3001

  • Where we have to notify you in writing, we may do so by email or SMS (if we have, for example, your email address or mobile phone number) or by post to the address you have given us.
  • Any notice given by post will be deemed to have been received on the third banking day after posting.
  • Any notice given electronically will be deemed to have been received 24 hours after the message was sent unless the person sending the message knows or reasonably ought to suspect that the message was not delivered.
Version: 2019