We will use your information as you would expect. If you are a supporter – to process your donations, newsletter subscriptions, change of details - and to tell you about our work. It is important that we tell you about how your support is making a difference to the children, families and communities we serve together. We will also encourage you to learn more about poverty and justice issues and let you know about other opportunities to partner with us. This is what it means for you to be part of the World Vision family. You can set your own preferences for how you will hear from us by contacting us.
We may also share your information with other parts of World Vision, like sharing your name and address with the World Vision office in the country where your sponsored child lives so that they can write to you.
This information is sent to World Vision International (which stores its information in Malaysia) and accessed in the relevant country.
We expect our service providers to also look after your information carefully. We sometimes use overseas or cloud storage facilities, but this does not change our commitment to safeguard your privacy.
Sometimes we have to disclose your information to other people for a specific purpose, such as when you need a criminal record check so that you can visit a community. We generally don’t disclose your information to anyone else - importantly, we don’t rent, sell or exchange your information without your consent. Where we tell you about opportunities with other partner organisations, we will not give your information to them; it will be up to you to contact them directly.
If we use or give others your information in any other way not described here, we will still protect your privacy.